28 June, 2021

Retaining members is just as essential as acquiring members

By - Jack Well Fardez

Although there are many publications that focus all of their attention on acquiring new members, research shows that isn’t the right approach. Publishers have more success when they focus on retaining the members they have. Member retention is less expensive and yields greater benefits over the long-term.

What’s the secret to keeping member relationships strong? One strategy is to continue finding links between supporters and newsroom staff. Relationship-building also relies on the consistent delivery of the value proposition.

To learn even more about building sustainable membership programs, check out The Membership Puzzle Project’s

Although there are many publications that focus all of their attention on acquiring new members, research shows that isn’t the right approach. Publishers have more success when they focus on retaining the members they have. Member retention is less expensive and yields greater benefits over the long-term.

What’s the secret to keeping member relationships strong? One strategy is to continue finding links between supporters and newsroom staff. Relationship-building also relies on the consistent delivery of the value proposition.

To learn even more about building sustainable membership programs, check out The Membership Puzzle Project’s

 

Reviews

Durg Singh Vijay

Buzzfeed, Barstool Sports, and Dennis Publishing are just a few examples of media companies that are innovating in this space. Even legacy publishers, like The New York Times, are adding new e-commerce monetization opportunities by selling branded apparel, archival photography, and personalized page reprints. At Barstool, a digital-first sports outlet, 50% of total revenue now comes through commerce. Of that, 10% of revenue results directly from e-commerce merchandise sales

Durg Singh Vijay

Buzzfeed, Barstool Sports, and Dennis Publishing are just a few examples of media companies that are innovating in this space. Even legacy publishers, like The New York Times, are adding new e-commerce monetization opportunities by selling branded apparel, archival photography, and personalized page reprints. At Barstool, a digital-first sports outlet, 50% of total revenue now comes through commerce. Of that, 10% of revenue results directly from e-commerce merchandise sales

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